Shipping

Austrian Post

  • Available for EU and most other countries.
  • Most destinations experience a typical delivery time of 5-18 business days, though the actual duration may vary based on the specific destination country.
  • Tracking information is recorded for each order and can be accessed through our local postal service while the package is within our country. Once it enters the destination country, it becomes available through that country’s National Post, subject to their respective policies.
  • The shipping cost includes handling, packaging, and insurance and varies depending on the destination country and weight.

UPS

  • Specific services with different prices and speeds of delivery are available depending on the destination country (UPS Standard, UPS Expedited, UPS Express Saver, UPS Express).
  • Most destinations experience a typical delivery time of 1-3 business days, based on the specific service selected.
  • Tracking information is recorded for each order and can be accessed on the UPS website.
  • The shipping cost includes handling, packaging, and insurance and varies depending on the destination country and weight.

Duty tax

  • We accurately document the actual order value on the shipment forms. This practice is important for shipping insurance purposes and may serve as the foundation for calculating any applicable duty taxes.
  • Customers located outside the EU are responsible for any taxes or duties that might be imposed by their respective countries. We recommend contacting your country’s customs authority to inquire about these potential taxes.
  • EU customers are not subject to duty taxes when receiving a package sent from us.

Dispatch and delivery time

  • We usually build to order within 2-7 business days from the purchase date and dispatch it within 1-2 days after completion. In case of delays we will promptly inform you.
  • We dispatch from within the EU.
  • Tracking information may not provide precise location details while the package is in transit and for all shipping methods. There is no way for us to know where the package is, along the way.
  • We have no control over the delivery speed. Once the package is handed over to the shipping company, the responsibility for delivery lies with them, following their standard service-specific timeframes.
  • Occasional disruptions in transportation services may lead to temporary delays during transit. We kindly request your patience and understanding while allowing some extra time for the package to reach its destination.
  • In the unfortunate event of lost packages, we initiate a formal complaint with the shipper. If the shipper confirms the loss, you will receive either a replacement or a full refund from us. We usually open an investigation if more than 45 days have passed since shipment. However, some shipping methods for some transcontinental destinations may require more time to deliver, so we will decide when is appropriate to initiate an investigation.
  • Please be sure you have read and understood Our Terms for important aspects regarding the shipment procedures.

Confirm delivery time

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