Shipping

⚠️COVID-19 updates

  • There are significant postal delays in various countries so we ask you to bear with us at this difficult time. More details here.
  • To avoid exposure during COVID-19 Pandemic, we ship once a week, usually Thursdays.
  • The EMS Express service has resumed for the following EU destinations: Germany, Austria, Greece, Hungary, Czech Republic, Bulgaria, and Poland.
  • There are still restricted countries where we cannot yet ship using the Economy service.
  • More updates.

Economy Shipping with Tracking by Romanian Post – EU & non-EU destinations – €9.50

  • This is a reliable but slow shipping service taking 2 to 6 weeks for delivery (less or more) and is the only conveniently priced option that we can offer. The speed of delivery outside our country can largely vary and will depend on the service provided by the various organizations used during transportation. We have no control over the speed of delivery.
  • The package can be tracked on the Romanian Post or 17track.net.
  • While in transit the parcel cannot be tracked.
  • When entering the destination country it may or may not be tracked again on the corresponding national Post’s tracking page.
  • After receiving a package shipped with this option please confirm delivery time per order details in  your account, or here.
Delivery Time Statistics

 

EMS Express by Romanian Post – EU destinations only – Starting from €29

  • This service is expensive but faster: 5-7 business days delivery time.
  • Parcels can be tracked on the EMS Global Network.
  • The customer’s phone number is required for using this shipping method.

 

Other shipping options

You may arrange your shipping and package pickup with UPS, FedEX, TNT, or DHL. Please contact us before placing an order with pre-arranged shipping.

 

Dispatching from within EU/Romania

  • We ship to the countries supported by the carriers we use.
  • We usually build per order and we dispatch within 2-7 business days from the purchase date unless you are otherwise notified after purchase.
  • We record carrier and tracking information per order details in your account. Please check your order details after it is marked Complete.
  • The buyer is responsible for customs taxes if charged by the destination country’s authority. EU customers do not pay customs taxes.
  • Transportation delays may be expected before, during, and after holidays like Christmas, Easter, national day-offs, etc. or during exceptional times such as COVID-19 Pandemic.
  • To avoid exposure during COVID-19 Pandemic, we ship once a week, usually Thursdays.