Shipping

Austrian Post

Available for EU and most other countries.
Most destinations experience a typical delivery time of 5-18 business days, though the actual duration may vary based on the specific destination country.
Tracking information is recorded for each order and can be accessed through our local postal service while the package is within our country. Once it enters the destination country, it becomes available through that country’s National Post, subject to their respective policies.

Specific services with different prices and speeds of delivery are available depending on the destination country (UPS Standard, UPS Expedited, UPS Express Saver, UPS Express).
Most destinations experience a typical delivery time of 2-5 business days, based on the specific service selected.
Tracking information is recorded for each order and can be accessed on the UPS website and per order details.

Specific services with different prices and speeds of delivery are available depending on the destination country (FedEx Economy, FedEx Priority, FedEx Priority Express, FedEx Regional Economy, FedEx Connect Plus).
Most destinations experience a typical delivery time of 2-5 business days, based on the specific service selected.
Tracking information is recorded for each order and can be accessed on the FedEx website and per order details.

DHL Express is the only service available.
Most destinations experience a typical delivery time of 1-3 business days.
Tracking information is recorded for each order and can be accessed on the DHL Express website and per order details.

The shipping cost shown in the Cart and Checkout includes handling, packaging, and insurance and varies depending on the destination country and weight.
We may occasionally sponsor a part of the shipping cost for some destinations.

Customers outside the EU are responsible for any taxes or duties imposed by their countries. We recommend reaching out to your customs authority for information on potential taxes before placing an order to avoid misunderstandings and delays.
We provide accurate documentation of the order value on shipment forms for shipping insurance. Your country’s authorities may use this value to calculate any applicable taxes.
Some shipping services may require paying import and sale taxes before delivery, offering links to payment portals with the tracking information. Please track your shipment and follow the shipper’s instructions once it’s dispatched.
To expedite customs processes, authorities and shipping companies in your country may request a personal tax number or other form of tax identification, which you can enter during our checkout. If possible, we will add this number in our export shipping documents.
EU customers are not subject to duty taxes when receiving a package sent from us.

We usually build to order within 2-7 business days from the purchase date and dispatch it within 1-2 days after completion. In case of delays we will inform you by email.
We the products are hand-assembled in Vienna Austria, and we ship from Austria, which is part of the EU.
Tracking information may not always show exact location details during transit for all shipping methods. We cannot track the package’s exact location along the way.
If you chose automated email updates, some carriers may not always provide them. Check your tracking number regularly, and if your country requires duty taxes, follow authorities or carrier instructions.
We cannot control delivery speed. Once the package is handed to the shipping company, they are responsible for delivery according to their standard timeframes and transit conditions.
Transportation disruptions may lead to delays beyond our control. Please allow some extra time for delivery. If needed, reach out to the carrier’s local office with your tracking number to help expedite the process.
If a package is lost, we will file a complaint with the shipper. If the loss is confirmed, we will provide a replacement or a full refund. Investigations usually begin 45 days after dispatch, but for some shipping methods to distant locations, we may wait longer before starting the claim process.

Please be sure you have read and understood Our Terms for other aspects regarding taxes, the shipment procedures, and how we do things in general.

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