Shipping

Austrian Post

Available for EU and most other countries.
Most destinations experience a typical delivery time of 5-18 business days, though the actual duration may vary based on the specific destination country.
Tracking information is recorded for each order and can be accessed through our local postal service while the package is within our country. Once it enters the destination country, it becomes available through that country’s National Post, subject to their respective policies.
The shipping cost includes handling, packaging, and insurance and varies depending on the destination country and weight.
We may occasionally sponsor a part of the shipping cost for some destinations.

Specific services with different prices and speeds of delivery are available depending on the destination country (UPS Standard, UPS Expedited, UPS Express Saver, UPS Express).
Most destinations experience a typical delivery time of 2-5 business days, based on the specific service selected.
Tracking information is recorded for each order and can be accessed on the UPS website.
The shipping cost includes handling, packaging, and insurance and varies depending on the destination country and weight.
We may occasionally sponsor a part of the shipping cost for some destinations.

Specific services with different prices and speeds of delivery are available depending on the destination country (FedEx Economy, FedEx Priority, FedEx Priority Express, FedEx Regional Economy, FedEx Connect Plus).
Most destinations experience a typical delivery time of 2-5 business days, based on the specific service selected.
Tracking information is recorded for each order and can be accessed on the FedEx website.
The shipping cost includes handling, packaging, and insurance and varies depending on the destination country and weight.
We may occasionally sponsor a part of the shipping cost for some destinations.

Customers located outside the EU are responsible for any taxes or duties imposed by their respective countries. We recommend contacting your country’s customs authority to inquire about potential taxes before ordering to avoid misunderstandings and delivery delays.
We accurately document the actual order value on the shipment forms for shipping insurance purposes, and the order total may be used by your country’s authorities to calculate any applicable taxes.
Some shipping services may require paying the taxes prior to delivery and offer links to payment portals along with the tracking information. Please monitor your shipment once it is dispatched and follow the instructions the shipper provides.
To speed up customs processes, authorities and shipping companies may require a personal tax number or EORI, which you can provide during checkout for our export documents.
EU customers are not subject to duty taxes when receiving a package sent from us.

We usually build to order within 2-7 business days from the purchase date and dispatch it within 1-2 days after completion. In case of delays we will promptly inform you.
We dispatch from Austria/EU.
Tracking information may not provide precise location details while the package is in transit and for all shipping methods. There is no way for us to know where the package is, along the way.
We have no control over the delivery speed. Once the package is handed over to the shipping company, the responsibility for delivery lies with them, following their standard service-specific time-frames.
Occasional disruptions in transportation services may lead to temporary delays during transit, which are beyond our control. We kindly request your patience and understanding, allowing extra time for the package to reach its destination. Sometimes, contacting the shipper’s local office in your country with your tracking number can help expedite the process.
In the unfortunate event of lost packages, we will initiate a formal complaint with the shipper. If the shipper confirms the loss, you will receive either a replacement or a full refund from us. We usually open an investigation if more than 45 days have passed since dispatch. However, some shipping methods to certain transcontinental destinations may require more time for delivery, so we will determine the appropriate time to initiate an investigation.

Please be sure you have read and understood Our Terms for other aspects regarding taxes, the shipment procedures, and how we do things in general.

How long did it take for your package to arrive? ANSWER HERE