Privacy Policy

Our website address is https://becosfx.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact form

We collect your name, e-mail address and any comments you may add along with your questions. We will not use your personal data for any purpose other than just to reply back to you, the one who made the inquiry.

Subscription form

If you submit a subscription form on our site you will be opting in for us to save your name, email address, and other relevant information.

These subscriptions are used to notify you about related content, discounts & other special offers.

You can opt out or unsubscribe at any time in the future by clicking the link in the bottom of any email.

Subscriber information is retained in the local database indefinitely for analytic tracking purposes and for future export. Data will be exported or removed upon users request. If syncing data to a 3rd party service (for example Mailchimp), data is retained there until unsubscribed or deleted. User info may be passed to these external services. These services may be located abroad.

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while delivering time-sensitive messaging. This may result in cookies being saved for an extended period of time. These are non-tracking cookies used only by our popups.

We use a survey application to display functional forms to the users (i.e. feedback forms, customer satisfaction forms, polls related to our activity, etc.). In order for these to work, a session cookie must be saved into a client browser. The survey application runs from a separate domain, and may not work properly or even render errors if a browser is set to block third-party cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics, Hotjar and LimeSurvey to process information regarding online traffic to and through our website. We do not use any third party commercial profiling and we do not display advertisements, except our own promotions or advertisements. If you landed on our website through a keyword search on a search engine, that engine might retain your associate data (ex. IP, device type, etc.) along with your choice to visit our website and may use your data according to their privacy policy. Analytics will identify among other statistical data, the location of your visit and may retain locally the collected data, up to one year.

eCommerce

While you visit our site, we’ll track:

  • Pages you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Behavior and interactions within the page: we will use this to better understand what we are doing well and what we are doing wrong in presenting information in our pages
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping and statistical data
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for up to 5 years for tax and accounting purposes, as required by domestic laws. This includes your name, email address, and billing and shipping addresses.

We will also store comments, feedback or reviews if you choose to leave them.

Who we share your data with

We need to share your data with our carrier, for delivering your purchases to you. Your data may be scanned from package labels and retained in the archive at postal offices along the way. If you subscribed to our newsletter, your name and e-mail address may be used within third-party application programs or services like MailChimp, which handles our newsletters. If you made the payment using a service like Paypal, your personal data is on their record too. Other than that, we do not share your information with anyone, according to governing laws.

Paypal

Please see the PayPal Privacy Policy for more details.

Event Calendar

Event Calendar WD optionally embeds Google Maps on the front end to display events on the map. Embedded Google Maps behave in the exact same way as if you have visited the Google Maps site. Google may collect data about visitors, use cookies and tracking, including your logged-in experience interaction with Google platform. Google Maps are regulated under terms of Google Privacy Policy.

MailChimp

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read their privacy policy here.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Hotjar

We use this technology to record and build heatmaps of your behavior and interactions within our pages. We may also present you some forms from which you could optionally send us feedback about your experience on the website or your thoughts about products. This way we can better understand what user likes or don’t like about our content. By using this data, we can adapt and serve you, the user, better information about us and about our products. Our visitors and users have the right to obtain a copy of the information stored about them and we give them the option to have their data deleted. This is their Privacy Policy.

LimeSurvey

We use this application to collect direct feedback from our users through forms or polls which are embedded within the content of our website. Collected data include the referral page which contained the form, user IP address and users direct responses. We use this information to improve our service and our products. We do not sell this data. We may publish our findings in our pages, to inform the public about what we think is of interest. Although most of the surveys are anonymous, if/when personal information is recorded, we will never disclose it. When necessary, surveys may ask for your explicit consent, depending on the topic or collected information.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Some of the traffic statistics data may be stored in our database for up to one year. If you wish your data (user account & traffic statistics), please contact us. However, if you made a purchase from us, the transaction details will remain on file indefinitely.

What rights you have over your data

If you have an account on this site or have left comments or feedback (without having an account), you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

It is only us who will use the contact information you provided during purchase, by subscribing to one of our mailing lists, by sending us an inquiry through our contact form or by responding to our surveys. We will not share your contact information with anyone, according to law.

Additional information

Some of your online interaction options with us, like products saved in a Wishlist, are stored in your personal account, or, if you are a Guest, with the help of a cookie saved on your device. We offer such features for your convenience only. We do not profile you in any way, nor we process, interpret or share such data with anyone.

How we protect your data

To protect your data, we use a live firewall and anti-malware software on our servers. Additionally, all traffic to our website is encrypted, which means no third party will be able to intercept you during your visit on our website and monitor your behavior on our pages.

Passwords

If you opened an account on our website, you will need to authenticate yourself with a user and password of your choice. We do not have access to your password, which is yours only unless we opened an account for you and we generated a default password (in which case we advised you to change it immediately). If you lost your password, you can only access your account through an automated process, where you will indicate your email or username used during registration of your account. Your password will be reset, a new strong password will be randomly generated and sent to your registered email address.

Respect

We respect your personal data as well as your privacy and we ensure you that we do our best effort to protect it. Should you have any concerns, please contact us.

What data breach procedures we have in place

Live firewall and anti-malware software monitors all incoming traffic to our website and notices us immediately if a data breach has occurred or was attempted.

In case we learn that your data stored on our servers was compromised in any way or form, we will contact you immediately on your registered email address to inform you about recommended actions.

What third parties we receive data from

We do not receive any data about you from a third party entity. However, our protection software receives automatically aggregated blacklist data from established providers, in order to prevent attacks from such entities.

What automated decision making and/or profiling we do with user data

We have these systems in place where we may automatically contact you over email (if you are registered on our website or if you initiated a commercial transaction and already added your contact details, or if you are affiliated to our referral program, etc.):

  1. A system to inform you that your shopping cart is still saved and available to complete the purchase.
  2. A system to inform you that someone used your referral code to make a purchase (according to our Referral Program).
  3. A system to inform you that you automatically received some gratification (if a referred party used your referral code).
  4. A system to inform you about the interactions with our website (shopping confirmation emails, subscribe/unsubscribe confirmation emails, password change emails, etc.)

We may use segmented data from our user base to build targeted promotions or messages (i.e. if a group of our users purchased the same product, we may tailor a campaign to reward them somehow; or, we may want to ask feedback from a segment of users).

Final Words

We do not profile you.

We do not sell your data.

We respect you, the user and the customer.


Last modified: 2019-06-02 19:21:44