Terms

Acknowledgment

By using our website, buying, and/or by using our products you agree and consent with our Terms below and with the Privacy Policy.

Service availability

Due to our limited resources, we might not be able to offer direct communication, service availability, technical assistance, and support for users residing outside the countries where we ship directly or where our partners are established, and who end up getting our products through intermediaries or third parties.

The content of our website may not be available to all countries in the world.

For the time being, we can only communicate and publish product information, technical documentation, and product manuals in the English Language.

User account

Orders can be placed as a guest, without creating a user account. However, a user account can be created when you first order in our online shop. During checkout, you will select a username and a password along with a valid e-mail address, if you wish to complete the order. A user account on our website allows you to later access your order details for notes, shipment tracking information, product serial number, etc., and also to open tickets in Helpdesk for general questions, order-related issues, technical support, or warranty issues.

An account may be created on request for a user who purchased our products through a third-party vendor. However, that purchase will not be present in the account details but custom Helpdesk tickets can be created and future purchases can be made.

Only users who purchased our products can have an account with us.

Sells are final

We cannot accept returns, except for claimed damaged products, which are covered by warranty. At this point, we cannot offer a try & return policy because we assemble each product by hand, one by one, basically on-the-fly, per your order. Unfortunately, we cannot afford to satisfy people who just want to try things. We hope you can understand that. Each product is a custom build.

Order canceling

You have the right to cancel your order as long as it is not shipped.

We have the right to cancel an order before dispatching if we decide we have reasons not to or we cannot fulfill that order. In such a case, you will be notified by email and per order details in your account and a full refund will be issued.

Available shipping methods, supported destinations, and dispatch time

We dispatch within a few business days. If a product is not already assembled and needs to be built after you placed your order you will be notified by email on how long it will take.

If, for various reasons, we cannot dispatch to a specific country, even after your order was placed, we reserve the right to cancel that order. A full refund will be immediately issued.

We are trying to offer reasonably priced shipping options which may not be the fastest possible. Please read all about the available shipping methods here.

You can arrange yourself for a faster and more expensive shipping service including the collection of parcels – e.g., DHL, TNT, UPS, &FedEx. If that is your preference, please contact us first.

Some destinations may not be supported or temporarily suspended. Check the product pages and the Where To Buy section to see if you can purchase our products from our dealers within your country.

Back-Order

We work hard and try to keep the delivery time for back-orders as short as possible. Click the back-order link on the product page for details. You will also receive ETD by mail after an order is placed and will keep you informed of any delays that may arise.

Payment

We accept Paypal payments (requiring a Paypal account) and Debit/Credit Card processed through Paypal (it doesn’t require a Paypal account).

Warranty

We offer a premium 3-year international and transferable limited warranty. Read the warranty terms.

Support

We always respond to pertinent e-mails, fast and detailed. If you have pre/after-sale questions or concerns, please contact us or open a support ticket in our Helpdesk. Customers can access the Helpdesk from product pages or their accounts, after purchase. Please note that our communication with you is subject to Privacy Policy.

Delivery time disputes

We only use the Romanian Post services for delivery. They do not have a guaranteed delivery time except for the EMS Express service, but that might not always be accurate, just like the regular services, especially during the Covid 19 Pandemic. However, these services are conveniently priced and very reliable – we have never had lost packages. At times, delayed deliveries were thought to be lost yet they always showed up, including as a result of a “lost package” investigation.

Not once, we had panicked customers that thought their shipments were lost and bluntly asked for refund. We cannot do that without the official Post investigation result. We advise you to patiently wait until all the information is revealed by the investigation made by the Post and their overseas partners.

Occasionally, customers take advantage of the missing information in the tracking systems and again, bluntly ask for refunds. This is not nice and not once the investigations showed that the shipments were in fact received and signed for. Please don’t do that because the investigation of the tracked shipments will always reveal the facts.

The timeframe for investigating a shipment, as given by the Romanian Post, is 6 months from the date of dispatch. We usually wait at least 90 days before filling in a request for an investigation. The Post written response is legally framed within 30 days, but may take longer. We recommend you to wait at least 8-12 weeks for your delivery before asking for a request for an investigation with the Romanian Post (8 weeks is the longest confirmed delivery time that we have had so far for the economy service; it may take even longer in some cases, especially during the Covid 19 Pandemic).

We advise you to make a preliminary inquiry at your local Post – please contact us prior, to give you a copy of the shipment receipt and photo of the package (which we usually take at the moment of dispatch) to show them the proof of sending and the tracking number.

Needless to say, if a package is deemed lost by the Post’s investigation, we will refund your purchase.

Disclaimer

Products may change or evolve without notice.

As we struggle to improve ourselves and our products, we may change product specifications, designs, and features without notice. As a result, at transition times you may receive a newer product that may look different than the one depicted in pictures at the moment of purchase. Rest assured, it is very likely you may receive a product with improved features or with more options or using different-looking components. We want to make great products, so we must change things from time to time. If versioning needs notice, then we will specify that in the product description, letting you know what is radically different. Otherwise, we will not bother you with tech details.

Hand-built products may have cosmetic imperfections.

We do our best to make exquisite products, by circuit design and assembly. Due to the nature of hand working or due to the tools we are using, there is a possibility that cosmetic differences may arise from one build to another. Such little imperfections may be: holes in alignment, LED’s vertical/horizontal alignment, tighter screws or nuts, hand labels, knob markings, handwritten, printed. or etched serials or annotations, paint chips, and dings in the enclosure or markings, knob movements, etc. Because many large parts – like switches, connectors, and potentiometers – are assembled by hand, these have to be soldered on the pre-fabricated and pre-assembled SMD boards, by hand, one by one. Splatters of flux or flux condensation on boards are possible, and often times common, depending on the number of solderings per surface area. Sometimes, tiny drops of solder may burst when in contact with the soldering iron which instantly boils the flux. Such drops may stick to some other parts and evade the general visual inspection and board brushing. We do our best to prevent them, but they may happen. All these little imperfections will not affect the way the product functions or impede you from using it the way you expect it to.

Technical knowledge and proper tools are required for the installation of electric devices, electronic circuits, electronic products, and parts. Mechanical challenges are the user’s burden.

You, the buyer or user, are the only person in charge of solving electrical, mechanical, or other technical problems that may arise during installation, setting up, or usage of our products. We assume no responsibility for the way you use the purchased product and we will not be liable for any loss and destruction of any kind, including but not limited to loss of profit or other damages occurring with the implementation and usage of the purchased product. You are, as a buyer and/or user, the sole person responsible for the risks involved by installation and usage of the purchased product and we are not liable if you’re breaking an instrument, an amplifier, or other electric or electronic equipment, or properties, or if you hurt yourself or others in the process.

Copyright & Trademarks

All brand names mentioned on our web pages, presentations, and in the documentation provided with or for the products we fabricate and sell, are property and registered trademarks of their owners. We are not affiliated with either of them.

Media files, documents, and information provided throughout our website which is the property of BECOS FX are published under copyright and protected by law.