Terms

Your agreement with these terms

By using our website and making purchases from us, you confirm your understanding and agreement to comply with the terms and conditions stated here, including our Privacy and Support pages. We reserve the right to modify all our policies as deemed necessary, without the obligation to provide prior notice.

Our website

The https://becosfx.com website is owned and operated by BECOS FX e.U. Austria, with correspondance address: Effingergasse 22, 1160 Vienna. Company details: Handelsgericht Wien FN 614802 x, UID ATU80125302. You can contact us at our contact form. Learn more about us.

Product and service availability

We offer our website’s functionality, our business services, and our products as they are, without making any indefinite guarantees or commitments. Typically, they are available as long as we remain in operation. We have the right to modify, adjust, temporarily suspend or cease our business offerings as we see fit, without prior notification.

Due to our resource limitations, we may be unable to provide direct communication, service availability, technical assistance, and support to users located outside of the countries where we offer direct shipping or where our partners are based. This especially applies to individuals who acquire our products through intermediaries or third parties.

The content on our website may not be accessible in all countries around the world.

At present, we can only offer communication and provide product information, technical documentation, and product manuals in the English language.

Website user account

While it’s possible to place orders as a guest without creating a user account, you have the option to create a user account during your initial order in our online shop. During the checkout process, you can choose a username and password, in addition to providing a valid email address if you wish to proceed with the order. Having a user account on our website grants you access to your order details, order notes, shipment tracking information, product serial numbers, access support and feedback forms, and other related information.

Refer to our Privacy Policy for other details on personal data processing and retention.

Pricing policy

Our products are offered at competitive pricing in each region we sell to, taking into account factors such as production cost, product execution, quality and overall feature set compared to the competition, warranty and support terms, service level, taxation, local and general economic conditions, etc.

Sales tax (VAT)

  • We are VAT registered in Austria which has a 20% VAT rate. Austrian persons or companies purchasing locally will have 20% Austrian VAT included.
  • For orders shipped to private individuals within the European Union (EU), your country’s VAT rate applies (we are registered under the EU-OSS special scheme).
  • Purchases sent outside the EU won’t have the Austrian 20% VAT included, and their invoices will be marked for export.
  • EU-based companies with valid VAT IDs confirmed through VIES during checkout won’t be charged the Austrian 20% VAT. Invoices will be marked for VAT-free intra-EU dispatch/delivery.
  • You can view the applicable tax amount in your cart and during checkout.
  • The basis for sales tax application is the shipping address.

Duty tax (tariffs)

Customers within the European Union are not charged duty taxes on orders shipped from Austria.

Customers outside the European Union are responsible for any duty or other taxes charged by their local authorities. These orders are treated as imports, and rules vary by country. In many cases, low value shipments may be taxed less or not at all.

Unpaid import duties remain your liability. Failure to pay your lawful duties and taxes for the shipments we send will result in immediate cancellation of your product warranty without notice, termination of technical support, and forwarding of your contact details to your country’s tax authority, as required by law.

We recommend checking with your local customs office to understand how duty taxes apply in your country. Our products are exported under HS Code 92099400, which covers parts and accessories for electrical musical instruments.

To speed up customs clearance, authorities or shipping companies may require a personal or company tax number. You can provide this during checkout so we can include it in the export documents.

Important for USA customers (importers)

The USA currently applies 10% import duties and tariffs to certain EU-made products, including our products made in Austria. Please check the latest available information.

Any import duties, tariffs, taxes, or other charges are imposed and collected by the USA government or other relevant authorities in your country, not by us. These charges are the responsibility of you, the USA importer, and are generally collected by the courier or customs broker during the import process.

A USA importer identification number is required for our USA shipments. For individuals, this may be a Tax ID/SSN or another importer identification number accepted by USA Customs and Border Protection. For company recipients, an EIN is required. These USA importer identification numbers* are requested by the courier/customs broker and will be included with the shipment documentation. Please enter the required information in the relevant fields at checkout.

Orders without the required information cannot be shipped to the USA.

For importing our products into the USA, our Manufacturer Identification Code (MID) is ATBECFX22VIE.

*Why do we collect the USA importer’s Tax ID and EIN? When we export to the USA, the shipper’s customs-clearance process requires importer identification information so that the shipment can be properly prepared and cleared. We therefore need this information to correctly configure our export shipments. The courier or customs broker will notify you of any applicable import duties, tariffs, taxes, or other charges associated with your import shipment. You, as the importer, are responsible for paying these amounts to the relevant authorities in your country. The importer identification information is used as part of the customs-clearance and import process.

Payment methods

Some of the currently accepted payment methods are listed below, most of them available through either Wise, Stripe, Mollie, PayPal payment gateways or direct bank transfer, (note that not all payment methods are available for all countries, at all times):

  • ALMA Pay in 3 or 4 installments free of charge
  • Apple Pay
  • Bank/Wire Transfer (BACS)
  • Bancomat Pay
  • Bancontact
  • Belfius Pay Button
  • Billie (B2B)
  • Blik
  • Debit or Credit Card
  • eps
  • iDEAL
  • iDEAL Pay in 3 instalments, 0% interest
  • KBC/CBC Payment Button
  • Klarna
  • MB Way
  • Multibanco
  • Przelewy24
  • PayPal
  • Riverty Buy now, pay later
  • Satispay
  • Trustly
  • Wise

Payment gateway privacy & terms policies

We use PayPal, Stripe, and Mollie to process payments. When you pay through one of these providers on our website, they or the selected payment gateway may collect personal data you enter, such as payment and identification details. This data is used for service operation, fraud prevention, security, user verification, performance analysis, and legal compliance. How your data is handled is explained in the privacy policies on PayPal.com, Stripe.com, and Mollie.com. Please also review the privacy policy and terms of the selected payment method provider, especially for installed payment methods such as Klarna, Alma, Riverty, or iDEAL in3.

Payment term

Payment is required upon ordering, with most payment methods processed instantly. However, certain methods may initially place the order in a ‘Pending Payment’ or ‘On Hold’ status until completion through external payment processing forms (e.g. Klarna, giropay, etc.) although an email will be sent.

If you opt for bank/wire transfer (BACS), your order will be marked as ‘Pending Payment’ or ‘On Hold’ or ‘Awaiting Payment’.  Please initiate prompt payment and email us the bank confirmation to update your order.

In the event of an anticipated or delayed payment for a canceled order (which might not automatically update to ‘Paid/Processing’ status), please send us the payment confirmation. This will allow us to update the order status to ‘Processing’ for fulfillment.

Pending payment orders left unpaid for more than 30 minutes will be automatically canceled to release reserved stock.

Canceled orders which remain unpaid are removed after 7 days.

Payment fees

Typically, we fully cover the payment processing fees. However, there are instances where these fees may be split between you and us or passed on entirely to the buyer, and if so, they will be shown during the checkout process.

Payment processing fees are generally non-refundable, but exceptions might apply if the banks or payment institutions that levy these fees also refund them, in which case they will be returned to you along with the refund. More details are available below.

Payment discounts

At checkout, some payment methods may occasionally qualify for either a fixed or percentage-based discount applied to your total order amount.

Order cancellation

Orders placed and confirmed carry the customer obligation to pay. Usually, the online payment is processed at the time of ordering, unless you choose to pay by bank transfer. These orders also carry the obligation to pay.

However, we give customers the option to cancel an order before its shipment. To request a cancellation, please contact us. We will respond promptly. Accordingly, we reserve the right to cancel any order before dispatch if there are reasons that prevent us from fulfilling the order or if we chose to do so. In such situations, customers will receive notifications via email and may find order-specific details in their accounts. A full refund will be issued in such cases.

We reserve the right to cancel any orders for which the payment is not received within the specified payment term.

Cancellation of orders made in error

It is your responsibility to carefully read any error messages during checkout and verify whether a charge has been applied to your payment method if such an error occurred. After pressing the Buy button, first check if the order status on our website shows “Processing.” Additionally, wait a few minutes to check your email for order and payment confirmations. Do not press the Buy button again without first making these verifications. If your account on our website shows a “Processing” order, this indicates that both the order and payment were successful, even if the normal “Thank You” message did not appear due to potential issues like browser cache conflicts or brief internet interruptions that may affect communication between our checkout and the payment gateway.

You must contact us immediately to inform us of such occurrences before attempting to order again.

It is important to acknowledge that payments made for such orders may incur non-refundable processing fees, which are charged and retained by payment gateways and not by us. Our refund policy, detailed below, applies to such refunds without exception.

Cancellation of failed orders

Failed orders resulted from online payment errors (payment unconfirmed, denied for lack of funds, etc.), or any other errors (including technical errors), will not be binding for either party and will not be processed. They are considered mutually cancelled.

Return policy / Withdrawal from contract

You have the right to withdraw from the contract with us (your order) and request to return the purchased products within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier, receive the goods (i.e. a neighbor or other person which receives the package from the carrier for you). To exercise the right of withdrawal, you must inform us of your firm decision by email (contact us) or by filling the withdrawal request form below, before the 14 days withdrawal period has expired. Withdrawal requests received after this period will not be accepted. Once we receive your valid request, we will inform you of the shipping details like address or RMA document which is mandatory for customs clearance of returns from countries outside the EU.

After you exercise your statutory right of withdrawal, you must send the goods back to us, or hand them over to us or to a person authorised by us to receive them, without undue delay and in any event no later than 14 days from the day on which you communicated your decision to withdraw from the contract to us. The deadline shall be met if the consumer sends back the goods before the period of 14 days has expired. Your obligation follows Article 14(1) of Directive 2011/83/EU on consumer rights.

Request your withdrawal/return:

If you have an account with us, you can log in first and then you can select your order number. If you purchased as a guest, just enter your order number. After you click “Confirm withdrawal” below, your request will be recorded and you’ll receive a confirmation email with the date and time of your request.

Sending a return

After we receive your request for withdrawal within the valid 14-day withdrawal period, we will send you by email the return address and any required RMA (Return Merchandise Authorization) documentation, which is mandatory for customs clearance for shipments from outside the EU. For the RMA document we may need more information from you, which will be specified in the email you will receive from us.

You will be responsible for covering the shipping expenses when returning the item to us. Initial shipping costs are non-refundable because they have been forwarded to the courier who handed you the goods in the first place.

To ensure the return’s safe delivery, you must use a traceable shipping service. We will send you a confirmation email once it reaches our address.

When returning from outside the European Union, a completed RMA form is needed for customs clearance. Please contact us prior to the return, and we will send you the form to print and attach to the package along with the original issued invoice. The customs declaration must state “return to the manufacturer BECOS FX e.U. Austria” with a declared customs value of $1.00 USD. Any other description or a higher declared value will prevent us from accepting the package because it would force us to pay import VAT for something we did not purchase. In such cases, the shipment may either be returned to you at your expense or disposed of by the carrier, depending on the instructions on your shipping forms. We will not be liable in this case.

Refund policy for returned products, canceled unshipped orders or duplicate/multiple payments

Upon receiving your return package, we will send you an email to confirm its arrival and the result of our inspection for goods damages, and functionality. In cases involving physical product abuse or accidental damages, the refund is diminishable and we will communicate you the result of our inspection including the amount refundable.

The refund amount is calculated based on the net amount we initially received from your payment, which might be less than what you paid if processing fees to payment gateways were retained by these third parties. On request, we can provide proof when such fees are retained by the payment gateways.

We will initiate the refund which will be credited back to your original payment method or other payment method we agree on, within 7-14 days.

Refund deductions

Refunds are calculated from the net total we received from your payment for the order.

You are liable for any diminished value of the goods, which may reduce the amount refunded to you, if they were handled beyond what is necessary to check their nature, characteristics and function, including damage to the product or its original packaging beyond the condition in which it was delivered to you.

For returns, the initial shipping costs will be deducted from the original order total. The shipping cost was forwarded to the carriers for delivering the product to you. Since their service was fulfilled and paid for, it cannot be refunded by us.

Payment processing fees and other non-refundable fees imposed and retained by banks or payment gateways that facilitated your initial payment or any accidental duplicate payments, will also be subtracted from the original order total.

Shipments not picked up by accident or within the designated pickup timeframe, where this option is available, and returned to us, will have the return cost deducted from your eligible refund amount; see “Undeliverable shipments” above for timing and refund conditions.

Refund fees

You are accountable for any processing fees imposed and retained by your bank or financial institution receiving the refund we issue.

Refund statements

The refunds may take 5-10 days to appear on your statement. If you need proof of refund from us, please contact us.

Refunds for cancellations or duplicate payments

Cancellation requests made by customers for orders already paid for but not yet shipped, as well as duplicate payments caused by any reason, will be refunded following the same terms previously mentioned.

Shipping and dispatch information

For specific details regarding available shipping methods, please refer to our Shipping page.

We aim to dispatch orders within a few business days. In cases where a product requires assembly after the order is placed, you will receive an email notification indicating the expected timeframe.

While we want to provide shipping options at reasonable rates, these options may not be the quickest available. If you prefer a faster and more expedited shipping service, including parcel collection, you can make these arrangements independently. We kindly request that you contact us first should you wish to do so.

It’s important to note that some destinations may not be supported or could be temporarily suspended. To explore alternative options, check the product pages and our Where To Buy section to determine if our products are available for purchase through our dealers in your country.

Shipping costs for products that have been shipped are non-refundable.

If the Free Shipping option is available and you select it from the shipping methods offered, we will choose the shipping method for your order at our discretion.

Delivery time

The shipping times are not guaranteed, as they are subject to the conditions set by the transporters providing their services. While we can expedite the dispatch of your order, we do not have control over the actual shipping services offered by the contracted transporter.

Occasionally, unforeseen circumstances may lead to delivery delays. In such cases, we recommend your patience or contacting the shipping company directly. You can provide them with your tracking number to inquire about your shipment’s status.

Lost shipments

While instances of lost shipments are highly uncommon, in such rare cases, we promptly initiate a formal investigation with the shipping company. We will keep you informed about the progress of this investigation. Your patience and understanding are greatly appreciated throughout this process. Rest assured, as all our shipments are insured, if the carrier confirms the shipment as lost, reimbursement for your order will be promptly processed thereafter.

Lost shipments are fully refunded or products replaced, at the customer’s choice.

Undeliverable shipments

Shipments may be deemed undeliverable if the recipient is unavailable at the destination address during the delivery attempt or refuse or fails to pick up the package from the local pickup point or post office. After several unsuccessful delivery attempts and a specific number of days, determined by the shipper’s service policy in the destination region, the shipment will automatically return to us. This return incurs a cost that we are obligated to cover.

In such cases, if you wish to have your package re-shipped, you will be required to pay for both the undeliverable return shipment and the new shipment (costs to be communicated before re-initiating a new shipment). Alternatively, if you opt for a refund, the cost associated with the undeliverable return shipment will be deducted, along with all other non-refundable costs, from the eligible refund amount.

Because we always opt for the cheapest undeliverable-return option (ground shipments) to minimize the loss incurred, receiving these shipments back may take longer than the original delivery. Refunds for undeliverable shipments are only initiated once we’ve received the returned package.

Back-orders

We aim to minimize the delivery time for back-ordered items. For specific details, you can visit the back-order link on the product page. Upon placing a backorder, you will receive an Estimated Time of Delivery (ETD) via email, which will keep you informed of any potential delays.

Promotional discounts

Occasionally, we provide product discounts or incentives such as free shipping, which may be limited to specific countries. For free shipping, the shipping method will be determined by us, but you can choose a faster, paid option, if available for your destination during Cart and Checkout.

Blem products

Sometimes we may have products with minor cosmetic issues like paint chips, or small physical dents or scratches on the enclosures. Their functionality will not be affected in any way by these minor flaws. Such products may be offered with a discount. These products are offered with a full warranty, according to our Warranty Terms.

Warranty

Our products are covered by a 2-year non-transferable warranty within the EU for products purchased directly from us. For direct sales outside the EU, the non-transferable warranty is 1-year. Products purchased from our dealers are covered by the their local warranty policy only. Read the Support and Warranty Terms.

Technical support

We address any relevant questions about our products and services. Whether you have inquiries before or after a purchase, encounter technical problems, or face any product-related misunderstandings, please don’t hesitate to reach out to us. Our communication with you is subject to Privacy Policy.

Disputes

Please contact us first, we respond fast and we will do our best efforts to help. If we can’t find a mutually agreed solution to the dispute, this is the competent alternative dispute resolution (ADR) body that you can address for arbitration:

Note: The EU’s Online Dispute Resolution (ODR) platform was discontinued as of July 20, 2025 and is no longer available. A current list of consumer dispute resolution bodies across EU member states can be found here.

We are in principle prepared to participate in an extrajudicial arbitration proceeding.

Disclaimer

Detailed information about our products can be found in the product descriptions, manuals, and additional pages on our website. We strive to provide as much information as possible, presented in clear and accessible language. We also aim to respond promptly to customer inquiries both before and after purchase. However, not all information may be immediately available, and some aspects of our products, especially those that are subtle or inconsequential to typical usage, may not be included in the initial descriptions. If anything is unclear, we recommend reviewing all available information to make an informed purchase decision and contacting us with any questions before placing an order.

Our products are subject to continuous improvement and evolution. In our quest to enhance both ourselves and our offerings, we may modify product specifications and features without prior notification. Consequently, during transitional periods, you may receive a newer product that might appear different from what is depicted in pictures at the time of purchase. However, rest assured that this updated product is likely to boast improved features, additional options, or employ different-looking components. Our commitment to creating exceptional products requires periodic changes. If a specific version or alteration warrants notification, we will include such details in the product description, ensuring you are informed of significant differences.

Hand-built products might exhibit minor cosmetic flaws. While we strive to create high-quality products through careful circuit design and assembly, the nature of manual craftsmanship and the tools we employ can lead to slight variations in appearance from one unit to another. These cosmetic differences may include variations in hole alignment, the vertical or horizontal positioning of LEDs, variations in screw or nut tightness, hand-applied labels, knob markings, handwritten, printed, or etched serial numbers or annotations, paint chips, minor dents or markings on the enclosure, or variations in knob movements, among other minor variances.

Hand-assembling large components like switches, connectors, and potentiometers onto pre-fabricated and pre-assembled SMD boards involves a meticulous, manual soldering process. Occasional splatters of flux or flux condensation on the boards may occur, particularly in areas with frequent soldering. In some instances, tiny drops of solder may inadvertently splatter upon contact with the soldering iron, which can adhere to adjacent components and evade routine visual inspection and board cleaning. While we make every effort to minimize these occurrences, they may happen. It’s important to emphasize that these minor flows are normal and will not affect the product’s functionality or hinder its intended use in any way.

The installation of electrical devices, electronic circuits, electronic products, and related parts requires technical knowledge and the use of appropriate tools. Mechanical challenges that may arise during the installation process on the user’s side are the responsibility of the user. As the buyer or user of our products, you bear full responsibility for addressing any electrical, mechanical, or other technical issues that may arise during the installation, setup, or usage of our products. We do not assume any responsibility for how you choose to use the product you have purchased, and we disclaim any liability for losses, damages, or any other forms of harm, including but not limited to financial losses or other damages, that may occur as a result of the implementation and use of the purchased product. We cannot be held liable if you damage musical instruments, amplifiers, other electrical or electronic equipment, personal or others’ properties, or cause harm to yourself or others during the process.

Credits, Copyright, and Trademarks

All brand names referenced on our website, in presentations, and in the documentation associated with the products we manufacture and offer for sale are the sole property and registered trademarks of their respective owners. Unless otherwise stated, we have no affiliations with any of these entities.

Media files, documents, and information presented on our website, which are the exclusive property of BECOS FX e.U., are published under copyright protection and are subject to legal safeguards.

You are permitted to utilize and distribute information (including text, diagrams, images, etc.) from our website, provided you give proper credit to the information’s source.

Last modifed on: 2026-09-09 11:36:08