Warranty & Support
Our products are built by hand and covered by a 3-Years Direct To Manufacturer Warranty. It is we alone that handle the repairs, on our location. The warranty is international, transferable, and only valid for the users residing in the countries where we ship directly and in the countries where our partners are established. We do not provide a warranty for users residing outside of these+ countries. The warranty begins the day the products are shipped to you.
What is covered
The warranty covers defects in parts and labor for the normal functionality and the tone of the product, as described in its presentation and operation manual at the date of purchase, under normal usage conditions. For example, but not limited, normal usage means no physical abuse, no intentional or accidental shocks, no water immersion, no excessive humidity, no over-cold or overheating, no prolonged exposure to direct Sunlight, no liquid spilling, no under/over voltage powering, no DC polarity inversion, no improper power source usage, etc.
What is not covered
Lost knobs, screws, washers, nuts, floating wires, and detachable plugs are not covered by warranty.
Screws and potentiometer threads, including on their nuts, are not covered by warranty.
Scratches, and dents on the enclosure’s paint and markings, are not covered by the warranty.
Switches and potentiometers that generate scratchy electric noises or signal interruptions which are likely caused by accumulated dust, dirt, or rust, and which can usually be self-serviceable (cleaned), are not covered by warranty.
Damages created by leaking batteries are not covered by a warranty.
The result of custom installations of our products performed by you or by third parties which end in improper functionality or non-functionality of the product by itself or into the integrating system (for example, but not limited to: preamps installed in instruments, pedals integrated into pedalboards, or racks, or a particular studio setup, etc.) are not covered by warranty.
The user bears the responsibility for the proper installation and operation of the product, according to the manual and/or other valid specifications for it.
We are only able to provide communication in the English Language.
We do not take returns, don’t do refunds, and do not exchange products after purchase.
Product manuals are available only in electronic format.
It is we alone who decide if the product in warranty will be repaired or replaced with a different functional product.
Due to our limited resources, we might not be able to offer direct communication, service availability, technical assistance, and support for users outside the countries where the warranty currently applies, and who end up getting our products through intermediaries or third parties.
Sending a product for inspection and repair
You will be in charge of the shipping expenses for sending the product to us and getting the product back from us (€26.00 Paypal pre-paid for shipping service). A shipping service with a tracking number must be used both ways.
If the product under warranty is non-functional due to improper usage, or accidental electrical or physical damages, a repair cost will be communicated and charged.
Products no longer covered by the warranty are subject to a €39.00 inspection & repair flat-rate fee (Paypal pre-paid).
We require the product’s serial number, the place, the date of purchase, your name, and an address for returning the repaired product (phone number also required by the shipping service).
A form must be present in the package along with the product when sent to us. We will instruct you on how you can print the RMA yourself. Products sent from outside the European Union must be declared with a $10.00 USD value (same value for insurance as well) on the shipping form and described as “product returned for repair”. We will not pick up packages if the printed value on the shipping form is other than $10.00 USD – these packages will return back to you at your own expense. Rest assured, if the package is deemed “lost” by the shipping tracking, we will compensate you.
Sending a product in without first contacting us for proper technical assessment results in losing the warranty and not picking up the package.
How long does the repair take
We will check the product and fix it within 30 days of receiving it. If certain parts are required for the fix and temporarily missing you will be informed if more time is needed.
Be sure you have read and understood the product manual and product description and that you have learned how the product is supposed to work. Some products have FAQs or technical articles published online, so please read that too.
Please be honest about the circumstances when the product started to underperform or stopped working. Accidents and errors happen and we have all the good intentions to help and support our users.
When you send us an email request for support, describe your intended usage of the product, the common functional setup, the instrument used, the interconnections with other devices/pedals, the pedal chain, the amplifier used, the power source used, check and specify what is the power voltage on the power source, etc. Be detailed regarding your technical issues so we can understand your problem and help in an effective and timely manner. Proper communication can solve simple errors or misunderstandings.
To avoid the hassle of sending the products just for checking up, we will ask you to communicate with us during the initial assessment. We will ask for details like installation diagrams, photos of the products to verify if they were physically damaged, photos of knobs’ positions, photos of the serial number or the mainboard inside our pedals, phone-recorded videos, or recorded sound samples, anything to better understand the problem you’re facing. If your issue may seem related to powering your devices we will ask you to verify your power supply and power connectors for correct voltage and polarity with a meter and show us pictures of the readings.
Check the product functionality individually (instrument > BECOS product > amp), to avoid possible influence from interconnection with other devices.
Inspect your electric instrument for proper functioning, the interconnecting signal cables, their plugs, the solder joints in these plugs, continuity, and correct connections in the signal flow for your particular installations (especially for the Micro Booster), the correct functional voltage and polarity of batteries or power supplies, data cables, connectors, knobs position, switches position in relation to each other, etc.
We reserve the right to change the warranty policy at any time without prior notice. The warranty terms apply “as they currently are”.
Contact us or open a ticket for support/warranty assessment
You may contact us with any technical questions or you can open a Support/Warranty Technical Assessment ticket and we will process your request from there.
Customer Satisfaction Survey
If you are a customer or a user of our products, we would like to know more about your experience. Please complete this ten minutes survey and give us the chance to make better products and improve our service. The survey is confidential and the vast majority of the questions are optional.
How satisfied are you with the products and the overall experience with us?