Our products are covered by 2-Year Direct Manufacturer Warranty, which means we will handle the repairs, on our location.
Products purchased through an official dealer are covered by the same warranty terms. You may contact us directly unless the dealer has offered you a different acceptable solution. Either way, you are covered.
The warranty term starts on the day the product is shipped and the order is marked Completed.
The warranty covers defects in parts and labor, the normal functionality and the tone of the product, as described in its presentation and operation manual at the date of purchase, under normal usage condition; for example, but not limited to, normal usage means: no physical abuse, no water immersion, no over cold or overheating exposure, no liquid spilling, no under/over voltage powering, no DC polarity inversion, no improper power source usage, etc.
Loosing of knobs, screws, washers, nuts, floating wires, detachable plugs, scratches and dents, enclosure’s paint and markings, are not covered by warranty.
The result of custom installations of our products (performed by you or by third-parties) which ends in improper functionality or non-functionality of the product into the integrating system (for example, but not limited to: preamps installed in instruments, or pedals integrated into pedalboards, or racks, or a particular studio environment, etc.) are not covered by warranty.
Warranty claims must be made after you tested the functionality of the product individually, as we tested it before being delivered to you.
Warranty is transferable and it covers the original purchaser and also a third-party buyer if the product is still under warranty and proof of original purchase is provided.
The customer must contact us first, prior to sending a product for investigation under warranty. Sending a product before contacting us first for describing the issue in detail, results in losing the warranty.
We may ask for installation diagrams, photos and/or videos, or sound samples as proof, to better understand the issue.
The customer is in charge of the expenses for sending the claimed non-functional product to us for inspection. A shipping service with a tracking number must be used.
If proved to be defective, we will proceed with repair or replacement of the product, at our discretion, within 30 days from receiving it. If needed, we may suggest a replacement with a different product.
If we cannot repair or we cannot replace the non-functional product, you have the right to be reimbursed with the original product price, excluding the initial shipping cost (that covered the sending of the product to you in the first place).
If your product’s non-functionality claim is true, we will ship the fixed product back to you at our expense, using a service with tracking.
If the claim proves to be false, we will ship the original functional product back to you on your Paypal pre-paid expense, using a service with tracking.
Important! Before contacting us with a warranty claim, please read the product’s manual first. Some products have FAQ’s or technical articles published online, so please check that too. Also, check your instrument and pedal’s interconnecting cables and their plugs, the solder joints in plugs and in custom internal installations of preamps, continuity and correct connections in the signal flow, power voltage and correct polarity of batteries and power supplies, data cables and connectors, knobs and switches position in relation to each other, etc.
To start a warranty claim, open a New Ticket in the Helpdesk.
Last modified: 2020-01-10 16:35:43