Warranty covers functionality of the product under normal usage condition (no physical abuse, no water immersion, no over cold or overheating exposure, no liquid spilling, etc.), excluding mechanical parts such enclosure, connectors, switches and potentiometers, which are covered by manufacturer for only 1 year.
Warranty is non-transferable and it covers original purchaser only. If you sell the product to a third party during warranty period, the warranty is lost.
Our products are covered by 2 Year Direct Manufacturer Warranty, which means we will handle the repairs in our lab, on our location.
Please read the manual first. Some products have FAQ published online – please check that too. If you still think your product is not working properly, please contact us before making a warranty claim – we may provide a solution for your issue.
If you make a non-functionality claim, you will ship at your expense the product to us for inspection, using a shipping service with tracking number.
If proved to be defective, we will proceed with repair it. We may chose to replace the defective product with a functional one, or with a brand new one. If needed, we may suggest a replacement with a different product.
If we cannot repair the nonfunctional product or we cannot replace it with a new product, and you do not accept the proposed replacement, you have the right to be reimbursed with the original product paid value. If that product was subject to a free delivery (in fact, we sponsored that free delivery service) we will refund your purchase price, minus €4.99 Euro – our shipping price.
If your non-functionality claim was legit during warranty period, we will ship the repaired or replacing product back to you, at our expense.